Frequently Asked Questions

- Q: I entered my user name and password correctly, and (Moodle) still responds with "invalid login.”?

- Q: How do I change my name within (Moodle)?

- Q: How do I change my (Moodle) login/username?

- Q: I'm new student to (Moodle). Can you please tell me how to use it?

- Q: How do I change the email address (Moodle) uses?

- Q: How do I change my (Moodle) Password?

- Q:How can I participate in a Zoom session?


Q: I entered my user name and password correctly, and (Moodle) still responds with "invalid login.”?

A: Please make sure you have download and submitted the enrollment application form from site. Student accounts are manually created by staffs and will be send to the student by an email.


Q: How do I change my name within (Moodle)?

A: Names within (Moodle) are based upon official student registration data with the KECOS and cannot be changed except by changing the information with the KECOS Admissions and Records office.


Q: How do I change my (Moodle) login/username?

A: Student login/username for (Moodle) cannot be changed.


Q: I'm new student to (Moodle). Can you please tell me how to use it?

A: We suggest that you go to the Moodle Tutorials page ( to learn how to use (Moodle).


Q: How do I change the email address (Moodle) uses?

A: Students may change certain profile information, including email. To do so, you must first login to Moodle. Once logged in, click on your name which is located on the right side of the header bar, which will take you to your user profile. Click on the "Edit profile” tab toward the top of the page.


Q: How do I change my (Moodle) Password?

A: Students passwords are based on the information in the KECOS information system and cannot be changed in (Moodle


Q: How can I participate in a Zoom session?

A: You need to download and install Zoom first. Anyone needing to use Zoom must first download & install the software onto their device(s).

Account types: To participate in a Zoom session hosted by someone else, you do not have to have a Zoom account. But to host a meeting, you must have a registered account with Zoom. Accounts are available in two forms.

• Instructors: If you have a consistent need to host virtual meetings for your online class, you can create a Zoom account from Your participant cap is maximum 25 people, and there are 40 minutes time restrictions on meetings. You will also be provided a permanent meeting room ID that can be matched to your phone number for ease of sharing.

• Students: Free accounts - You may host an unlimited number of meetings with up to 25 participants, but your meetings will be limited to 40 minutes. If your meetings go over, you can simply start a new one and send the participants the new meeting link. Sign up for a free account here:

Zoom with Moodle: Connecting learners

When combined with other learning resources and activities in Moodle, Zoom can be a powerful tool to bring instructors and students closer together. Live meetings help develop a stronger sense of connection and familiarity in the course, and can be a venue for live interactions not otherwise possible in online courses: Live lectures, discussions, student presentations, virtual office hours, and more.

Instructors will be responsible for scheduling and providing Zoom meeting links and date/time information for virtual class sessions or office hours. Meeting links are simple web addresses/URLs/hyperlinks, and are used to quickly launch Zoom sessions.

Virtual class sessions in Zoom should be scheduled by the instructor on the course calendar in Moodle, and the meeting link pasted in the description field.

The meeting link can also be pasted in the current week/topic block on the main course page in Moodle, with relevant date and time information provided.

Instructors can also use Quickmail or the News forum to send the meeting link out in an email to students, with relevant date and time information also provided.

Instructors and students alike are encouraged to make use of EMU's Google calendar system, where scheduled meeting times can be stored along with the meeting link in the "Where" or "Description" field. 

Entering the Zoom session for class sessions or virtual office hours will simply be a matter of clicking the meeting link wherever the instructor has placed it in the Moodle course and/or sent out via email, preferably in consistent and predictable places and formats.

Sharing content in a Zoom session

A "Share screen" button is available to all participants in a Zoom session, allowing you to share your entire computer desktop or any applications running on your desktop: documents, photos, videos, and more. The following video demonstrates this feature and its capabilities...

Note on sharing videos in Zoom

Sharing video in Zoom sessions is possible by using the "Share screen with computer audio" button on the "Share Screen" selection window. Here are some guidelines for using this feature well:

Share only DVDs or digital video files on your computer hard drive - Load these videos in the player software before your Zoom session starts, and queue them up for where you want the video 

Do NOT share streaming videos from the internet (e.g. YouTube or Vimeo)

Zoom will let you do this, but the experience is very likely to be a poor one.

We also do not recommend staying in a live Zoom session and having everyone switch windows to watch a streaming video on their own computers/web browsers

If you'd like to share a video for class that is only available via an Internet streaming service such as YouTube, post the video in your Moodle course and have folks watch it on their own computers before the Zoom session

Check your Internet bandwidth/speed - To ensure the best video experience, only share video in Zoom sessions if your internet connection has download and upload speeds of over 1.5 Mbps. Office or cable-based home internet services are usually well over 1.5 Mbps, but upload speeds for DSL service usually are not above that threshold.

For additional help/support information on the Zoom system & software, please visit here.


Last modified: Monday, 20 March 2017, 9:39 AM